Knowledge (Selected Response)-
SWBAT define and differentiate intrinsic and extrinsic motivation.
Directions Part 1: Indicate
if the following statements are true or false by circling the correct answer, if the statement is false rewrite the
sentence in the space below to make it true.
a.
Extrinsic motivation explains the drive for an
individual to participate within a specific activity or role given the
potential to achieve a reward or punishment. True False
b.
Extrinsic motivation involves engaging in a
behavior because it is personally rewarding; essentially, performing an
activity for its own sake rather than the desire for some external reward or
punishment. True False
Directions Part 2:
Identify if the following are intrinsic or extrinsic motivations for
communication, by recording the correct answer in the space provided.
a.
Not talking back to your parent to avoid getting
in trouble. __________
b.
Calling your grandmother because you enjoy
talking to her. __________
c.
Going to a meeting with the principal because it
is required. __________
d.
Texting your friend to find out how they have
been. __________
e.
Staying afterschool to talk to friend.
__________
f.
Wishing your cousin a happy birthday because
your dad told you to. __________
g.
Not calling your boyfriend or girlfriend because
you are grounded, and your phone was taken away. __________
h.
Calling a friend to see if they are alright
following surgery. __________
i.
Asking a parent for permission to do something.
__________
j.
Seeking support from your teacher after school
because you want to improve your grade. _____
Reasoning (Extended Written Response)- SWBAT predict audience
perspective/expectation prior to communication. SWBAT infer how effective communication impacts
intended outcomes.
Directions: Read
the following scenarios and answer the following questions in complete
sentences.
Scenario 1 (Persuasive):
You are working for a popular restaurant after school and on weekends as a
server. Fridays and Saturdays are the busiest nights; there is often a line of
people waiting to be seated. You have scheduled a meeting with your boss to
suggest that they consider hiring another support staff who can help deliver
food to tables, refill drinks, and clear the tables after the customers leave.
You are not sure that your boss will be willing to add the position but you are
confident that having the extra help would improve your customer service.
a. In order to prepare for this meeting what are 3
persuasive points that you will make? Will this conversation be formal or
informal? Possible student
answer (remove before printing): The 3 points that I would like to make are
that adding additional staff would improve our customer service, that if
customers have a shorter wait time they are more likely to return, and that
cost of an additional staff member will be made up by being able to serve more
people on Fridays and Saturdays. This conversation will be formal.
b.
Predict, what is 1 intrinsic/internal motivation or factor that might affect your
boss’s decision? How can you verbally address these motivations? Possible student answer (remove
before printing): The manager might not understand that the serving staff is
overwhelmed and could use help. To address this I would use a scenario from my
own experience and explain how being less overwhelmed would allow me to provide
more personalized service.
c.
Predict, what is 1 extrinsic/external motivation or factor that might affect your
boss’s decision? How can you verbally address these motivations? Possible student answer (remove
before printing): The manager might not have the money to add another employee.
To address this I suggest that the position be part time, scheduling the person
during the busiest nights.
d.
Predict how is your bosses expectations for this
meeting similar and different from your own? Possible student answer (remove before printing): The
boss will most likely make a decision based on what is best for the business,
they might not be willing to consider my suggestion or they could think it is a
great idea. My expectation would be that the boss accept my suggestion and make
the change.
Scenario 2
(Informative): You work in the book store on your college campus. You are
responsible for shelving books, ringing up customers, and balancing the cash
and credit card purchases at the end of the night. Your co-worker is often
late, occasionally gives the wrong change on cash purchases, and leaves most of
the books for you to shelve.
a.
Who should you speak to first your co-worker or
your boss? What are 3 points that you would like to make during the
conversation? Will this discussion be formal or informal? Possible student answers (remove
before printing): I would speak to my co-worker first. The first point that I
would make is that giving the wrong change makes balancing at the end of my
shift more difficult and that this is an important responsibility. I would also
suggest that we divide the books to shelve, and that being on time would
provide more than enough time to get all of the books shelved before the end of
the day. This conversation would be somewhat informal.
b.
Predict, what is 1 intrinsic/internal motivation or factor that might affect your
co-worker or boss’s reaction? How can you verbally address these motivations? Possible student answer (remove
before printing): My co-worker could be embarrassed or unaware that they were
giving the wrong change. If that is the case I could offer to provide them
training, or suggest that they use a calculator.
c.
Predict, what is 1 extrinsic/external motivation or factor that might affect your
co-worker or boss’s reaction? How can you verbally address these motivations? Possible student answers (remove
before printing): My co-worker might be late because they take the bus or get a
ride from someone else. In that case I could suggest an alternative route,
leaving earlier, or finding a new person to carpool with. If the schedule is
not working ad we were able to come up with an alternative then we could
approach our boss with the suggestion.
d. Predict
what is your co-worker’s or boss’s expectation going into this meeting? What is
yours? How are they similar and how do they differ? Possible student answer (remove before printing): My
co-worker might not expect me to bring up these issues, therefore they could
get defensive or they might appreciate that I approached them first and not our
boss. They might not be serious about improving, whereas I hope that they will
be willing.
Scenario 3 (Conflict
Resolution): You work in clothing store part time, a customer has come in
attempting to return an item without a receipt, and the item has obviously been
worn. When you explain that you cannot accept the return the customer becomes
angry and begins making a scene in the store. Your manager is out at lunch so
you cannot get their immediate assistance.
a.
What are 3 things that you could say to address
the situation? Will this conversation be formal or informal? Possible student answer (remove
before printing): To address this situation I say that we appreciate the
customer’s business, that I am not in the position to make an exception to our
policy, and that I would be happy to direct them to the manager when they
return from lunch. This conversation would be formal.
b.
Predict, what is 1 intrinsic/internal motivation or factor that might affect the
customer’s reaction? How can you verbally address these motivations? Possible student answer (remove
before printing): The customer is obviously upset, and they are also likely
frustrated. I have to remember that they are not frustrated with me personally,
but rather with the policy. I would address this by politely standing up for
myself if necessary.
c.
Predict, what is 1 extrinsic/external motivation or factor that might affect the
customer’s reaction? How can you verbally address these motivations? Possible student answer (remove
before printing): The customer might want to return the item because they have
found it cheaper at another store, or because the item is uncomfortable. To
address this I would ask why they customer wants to return the item.
d.
How is the customer’s expectation different and
similar than your own?
Possible student answer (remove before printing): The customer is expecting me
to take back the item and refund their money, I would like to come up with an
alternative solution so that the customer is happy, and likely to return. I
also want to avoid getting in trouble my maintaining the store policy.
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